Our warranty
Built to last, and backed for years to come
Every cabinet we supply comes with a 15-year warranty, and hinges and drawers are guaranteed for life, so you can buy with confidence. Here's what's covered and how it works.
What's covered
Your cover at a glance
15
Year warranty
Cabinets
Cabinet carcasses are covered for 15 years against defects in materials and manufacture, under normal domestic use.
Applies from the date of delivery.
Lifetime guarantee
Hinges & drawer runners
Soft-close hinges, drawer boxes and runners are guaranteed for life against defects in materials and manufacture, under normal domestic use.
Varies by range
Doors & panels
Cover depends on the door range and finish, such as painted, foil-wrapped or real timber. You'll know exactly what applies before you order.
Manufacturer's warranty
Worktops
Laminate, solid surface, quartz and timber worktops are each covered by their maker's warranty. We'll pass on the details with your order.
Manufacturer's warranty
Appliances & sinks
Appliances, sinks and taps are covered directly by the manufacturer. Some brands extend cover if you register the product, so do this once it's fitted.
The detail
What the cabinet warranty covers
The warranty protects against manufacturing faults. Because we supply only and don't install, problems caused by fitting or by the room itself aren't covered.
Covered
- Faults in the materials or construction of the cabinet carcass
- Joints, panels or edging that come apart through a manufacturing fault
- Structural failure of a cabinet under normal household use
- Shelves that sag or fail within their normal load
- Hinges, drawer boxes and runners that fail through a manufacturing fault (lifetime)
Not covered
- Faults caused by installation, which are your fitter's responsibility
- Items cut, altered or modified after delivery
- Water damage from leaks, spills left standing, or poorly sealed sinks and worktops
- Heat or steam damage, e.g. from kettles under wall units or no end panel beside an oven
- Everyday wear and tear, scratches, knocks and misuse
- Natural variation in colour or grain in timber and stone
- Commercial, rental or non-domestic use, unless agreed in writing
- Damage present on delivery that wasn't reported within 48 hours
Conditions
- The warranty applies to the original purchaser, in the UK, from the date of delivery.
- Products must be installed by a competent fitter following the manufacturer's instructions.
- Keep your invoice or order confirmation as proof of purchase.
- Products should be looked after following our care advice below.
Making a claim
If something goes wrong
It's rare, but if a fault does appear, we'll help put it right.
Step 1: Get in touch
Contact us with your order number, a description of the problem and clear photos of the affected item.
Step 2: We assess it
We'll review the details with the manufacturer. Occasionally we may need to arrange an inspection.
Step 3: Replacement supplied
If the fault is covered, we'll supply a replacement or repaired part free of charge, for your fitter to install.
Looking after your furniture
A little care goes a long way
These simple habits keep doors, drawers and cabinets looking their best, and keep your warranty valid.
Wipe spills quickly
Use a soft, damp cloth and dry off. Avoid abrasive pads, bleach and solvent cleaners.
Keep steam away
Don't put kettles, slow cookers or steamers under wall units, and use your extractor when cooking.
Check the seals
Make sure sink and worktop joints are sealed, and fix any leaks under the sink straight away.
Adjust, don't force
Hinges and runners settle over time. A quick turn of the adjustment screw keeps doors aligned.
This warranty is in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected. See our Supply-Only Information for delivery, damage reporting and cancellation terms.
Ready to start planning?
Send us your measurements, plans or photos and we'll prepare a free initial design and quotation, with no obligation.